Terms of Service

Last updated: July 24, 2026

Welcome to Nanny Nexus. These Terms of Service ("Terms") govern your use of the Nanny Nexus mobile application and related services operated by Nanny Nexus LLC ("we," "our," or "us"). By creating an account or using Nanny Nexus, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

Please read these Terms carefully. They contain important information about your rights and responsibilities, how we handle data about children in your care, the limitations of our service, and an agreement to resolve disputes through binding arbitration.

1. Description of Service

Nanny Nexus is a private communication and care management platform designed exclusively for professional in-home nannies and the families who employ them. Our services include activity logging, photo sharing, secure messaging, calendar management, milestone tracking, shopping lists, to-do lists, and related childcare management features.

2. Acceptance of Terms

By creating an account or using Nanny Nexus in any way, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. If you are accepting these Terms on behalf of a household or family, you represent that you have the authority to do so.

3. Account Registration

To use Nanny Nexus, you must create an account. You agree to:

Provide accurate, complete, and current information during registration

Maintain the security of your password and account credentials

Notify us immediately of any unauthorized use of your account at support@nannynexusapp.com

Be solely responsible for all activity that occurs under your account

Not share your login credentials with any person other than as expressly permitted by the app

4. Acceptable Use

You agree to use Nanny Nexus only for its intended purpose: facilitating communication and care management between a nanny and the family that employs them. The Service is provided for informational and record-keeping purposes only. Nanny Nexus does not provide medical, safety, or childcare advice, does not conduct background checks, and does not verify or endorse any user-submitted content. Any reliance on information within the Service is at your own risk, and you are solely responsible for all childcare and caregiving decisions.

You agree not to:

Use the service for any illegal or unauthorized purpose

Upload, share, or transmit any content that is harmful, abusive, defamatory, threatening, or otherwise objectionable

Upload, share, or transmit any content that is sexually explicit, obscene, or pornographic

Upload, share, or transmit any content that sexually depicts, exploits, or endangers a minor in any way

Attempt to gain unauthorized access to any part of the service or another user's account

Interfere with or disrupt the service, servers, or networks

Impersonate any person or entity

Use the service to harass, abuse, stalk, or harm another person

Use the service for commercial solicitation or advertising

Attempt to reverse-engineer, decompile, or extract the source code of the application

We have no tolerance for objectionable content or abusive users.

5. Child Safety and Prohibited Content

The following are strictly prohibited:

Uploading, storing, sharing, or transmitting any image, video, or other content that constitutes Child Sexual Abuse Material (CSAM), as defined under 18 U.S.C. Section 2256 and applicable federal law

Uploading any sexually explicit content of any kind, whether involving minors or adults

Any conduct that sexualizes, exploits, grooms, or endangers a child

Using the platform in any way that facilitates harm to a child

Violations of this section will result in immediate account termination without notice. We will report any known or suspected CSAM to the National Center for Missing and Exploited Children (NCMEC) CyberTipline, as required by federal law under 18 U.S.C. Section 2258A, and will cooperate fully with law enforcement in any resulting investigation.

Although we are not legally required to proactively scan all uploaded content, we reserve the right to do so and to remove any content that violates these Terms. We may implement automated detection tools at our discretion to protect the safety of children on our platform.

You can report any message or photo directly in the app by pressing and holding it and choosing Report, and you can block any user from their profile. We review every report within 24 hours and take appropriate action, which may include removing content and terminating the responsible account. Blocking a user hides their content from your view; it does not affect employment records or notify the blocked user.

Reports submitted in the app and concerns emailed to us are reviewed within 24 hours.

To report a concern or potential violation, please contact us immediately at: support@nannynexusapp.com

6. Children's Information and COPPA

Nanny Nexus is designed exclusively for use by adults (parents, legal guardians, and professional caregivers). The Service is not directed to children, and no person under 18 may create an account or directly use the Service.

In particular, and consistent with the Children's Online Privacy Protection Act (COPPA), the Service is not directed to children under 13, and we do not knowingly collect personal information directly from any child under 13. Children do not create accounts, do not interact with the Service, and cannot submit information to us. All information about a child within the app is entered by an adult: the child's parent or legal guardian, or a caregiver acting with that family's authorization. If we learn that a person under 13 has created an account or submitted personal information directly to us, we will delete that account and information promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@nannynexusapp.com.

Information about children in the app, including names, photos, health data, developmental milestones, and activity logs, is entered by and accessible only to the authorized parent or guardian of that child and the caregiver that family has connected with on the platform.

Parents and guardians have full control over their child's information, including the right to:

Review all information stored about their child

Request correction of any inaccurate information

Request deletion of their child's information at any time by contacting support@nannynexusapp.com

We do not collect personal information from children. We do not use children's information for marketing, advertising, or any purpose other than providing the childcare management service to the family.

7. Our Core Privacy Commitment

We do not sell your data. Ever. To anyone.

We do not share your data with third parties for marketing, advertising, or commercial purposes of any kind.

We do not use your data, your child's data, or any care logs to build advertising profiles.

We do not monetize your information in any way.

All data entered into Nanny Nexus, including care logs, messages, photos, health records, and milestone information, is private between the connected family and nanny accounts only. No one else can access it.

The only circumstances under which we would ever share information are:

With third-party service providers strictly necessary to operate the app (such as our cloud storage provider), who are contractually prohibited from using your data for any purpose other than providing their service to us

When required by law, court order, or valid legal process

When necessary to report suspected illegal activity involving child safety, as described in Section 5

8. Data We Collect and How We Use It

To provide the service, we collect the following categories of information:

Account information: Name, email address, password (encrypted), and profile photo

Family information: Household details provided during setup

Child information: Name, date of birth, allergies, health notes, and care preferences entered by the parent or guardian

Care logs: Sleep, feeding, diaper changes, medication, injuries, activities, and other records entered by the nanny or parent

Photos: Media uploaded through the app

Messages: Communications sent between the connected nanny and family

Calendar and scheduling information: Events, schedules, and time-off requests entered by users

Expense and mileage records: Expense entries, receipt photos, and mileage trip records entered for reimbursement reference

Location data: Only when the location feature is actively enabled by the user (see Section 9)

Expense and mileage features are provided for record-keeping and reimbursement reference only. Nanny Nexus does not process payments, transfer money, calculate amounts owed, or track wages, pay rates, or compensation of any kind. Any reimbursement or payment between users occurs entirely outside the Service and is solely between the family and the caregiver.

We use this information only to provide, maintain, and improve the Nanny Nexus service for the users who create it. We do not use it for any other purpose. Additional detail about how data is collected, stored, and protected is provided in our Privacy Policy, which is incorporated into these Terms by reference.

9. Location Data

Nanny Nexus includes an optional location sharing feature that allows a nanny to share their location with the connected family during working hours. This feature is subject to the following conditions:

Location sharing is entirely optional and must be actively enabled by the nanny

Location data is visible only to the connected family account

Location data is not stored permanently; it reflects current or recent position only

Location sharing can be turned off by the nanny at any time

We do not use location data for any purpose other than displaying it to the connected family within the app

Mileage records. Nanny Nexus also includes an optional mileage tracking feature that allows a nanny to record work-related trips for reimbursement purposes. Unlike live location sharing, mileage trip records (including trip dates, distances, and related details) are stored records, retained in the same manner as other care logs and visible only to the connected family and nanny accounts. Mileage tracking is optional and controlled by the nanny.

Because location data involving children's caregivers is sensitive, we treat it with the same strict confidentiality as all other user data. It is never sold, shared, or used for any commercial purpose.

10. Sensitive Health and Medical Information

Nanny Nexus allows users to log health-related information about children, including medications administered, injuries, illnesses, allergies, and other medical notes. We recognize this is particularly sensitive information.

All health and medical information entered into the app:

Is accessible only to the connected family and nanny accounts

Is never shared with third parties, insurance companies, advertisers, or any other entity

Is not used to generate any kind of health profile or dataset

Is stored securely and treated with the highest level of confidentiality

11. Data Retention and Deletion

We retain your data only for as long as necessary to provide the service. Specifically:

Active accounts: Data is retained for as long as your account remains active

Account deletion: You may delete your account at any time directly within the app through the account settings. Deletion is immediate and permanent. Your account credentials, profile information, and personal data (such as your profile photo and location history) are permanently removed and cannot be recovered.

Care records shared with a family, such as care logs, messages, photos, shift records, and expense records, are part of that family's account and remain available to the family after a caregiver deletes their account, because they document the children's care history

Families may request deletion of their family's records at any time by contacting us at support@nannynexusapp.com, and we will process such requests within a reasonable timeframe

Any user may also request deletion of specific information by contacting us at support@nannynexusapp.com, and we will process your request within a reasonable timeframe.

Some information may be retained longer if required by law or necessary for the resolution of a legal dispute.

12. Data Security and Breach Notification

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, authenticated access controls, and security rules that restrict data access to the connected family and nanny accounts only. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach that compromises the security, confidentiality, or integrity of your personal information, we will:

Investigate the incident and take reasonable steps to contain and remediate it

Notify affected users without unreasonable delay, and within any timeframe required by applicable law, using the email address associated with your account or an in-app notification

Provide information about the nature of the breach, the categories of data involved, and steps you can take to protect yourself

Notify regulators and law enforcement where required by applicable law

13. Third-Party Services

To operate Nanny Nexus, we use a small number of third-party technology providers. These providers process data only as necessary to deliver their specific service to us and are contractually prohibited from using your data for any other purpose.

Current third-party service providers include:

Firebase / Google Cloud: Used to securely store app data, including care logs, photos, and messages. Provides authentication and crash reporting. Google's data processing is governed by their Data Processing Agreement, which prohibits using customer data for advertising or commercial purposes.

Apple: Processes subscription payments through the App Store's in-app purchase system. We do not receive or store your payment card details.

You may also choose to create your account or sign in using Sign in with Apple or Google Sign-In. If you do, Apple or Google authenticates your identity and shares limited account information with us (such as your name and email address) as described in their respective privacy policies. We do not receive your Apple or Google password.

We do not use advertising networks, data brokers, analytics platforms that sell data, or any other third-party services that would result in your data being used for commercial purposes beyond operating the app.

If we add or change third-party providers in the future, we will update these Terms and notify users.

14. User Content

You retain full ownership of all content you upload to Nanny Nexus, including photos, logs, and messages ("User Content"). By uploading content, you grant us a limited, non-exclusive license to store, display, and transmit that content solely as necessary to provide the service to you and your connected user.

We do not claim ownership of your content. We do not use your content for training AI models, marketing, or any purpose other than delivering it within the app to the intended recipient.

You are solely responsible for your User Content. You represent that:

You have the right to upload the content you share

Your content does not violate any laws or infringe on anyone's rights

Your content does not violate any provision of these Terms, including the child safety prohibitions in Section 5

15. Parental Responsibility for Children's Information

Parents and guardians are responsible for all information about their children that is entered into the app. By using the service, you represent that you are the parent or legal guardian of any child whose information you enter, or that you have explicit authorization from that child's parent or legal guardian to enter and manage their information.

Nannies who enter care logs, upload photos, or record other information about children in their care do so on behalf of and with the authorization of the employing family. Nannies agree to use the platform only in ways that align with the family's expectations and the best interests of the children in their care.

16. No Employment Relationship

Nanny Nexus is a communication and record-keeping tool. Nanny Nexus LLC is not an employer, employment agency, staffing service, referral service, or payroll provider, and is not a party to any employment or caregiving relationship between users. We do not recruit, place, supervise, direct, or control any caregiver, and we do not set schedules, wages, or working conditions.

Any hours, schedules, or shift records within the app are provided as a record-keeping convenience only and do not constitute an official timekeeping system, payroll record, or system of record for employment purposes. Nanny Nexus does not track wages, pay rates, or compensation of any kind.

Families are solely responsible for complying with all applicable employment, wage and hour, tax, workers' compensation, insurance, and labor laws relating to any caregiver they employ, and for all hiring, compensation, and termination decisions. Caregivers are solely responsible for their own tax and legal obligations. Any dispute regarding employment, hours worked, wages, or reimbursement is solely between the family and the caregiver.

17. Subscriptions and Payments

Family accounts require a paid subscription to use Nanny Nexus. Nanny accounts are free. By subscribing, you agree to pay the applicable fees as described at the time of purchase.

We may offer a free trial period for new subscribers. Unless you cancel before the end of the trial period, your trial will automatically convert to a paid subscription and the applicable subscription fee will be charged to your App Store account. Trial eligibility, duration, and terms are described at the time of purchase and are subject to Apple's App Store policies.

Subscriptions automatically renew unless canceled before the renewal date. You may manage or cancel your subscription at any time through your App Store account settings. Refunds are governed by the policies of the Apple App Store.

18. Apple App Store Terms

The Nanny Nexus application is distributed through the Apple App Store. The following additional terms apply to your use of the app, as required by Apple:

Acknowledgement: These Terms are an agreement between you and Nanny Nexus LLC only, not with Apple Inc. ("Apple"). Apple is not responsible for the app or its content, and Apple has no obligation to provide any maintenance or support services for the app.

Scope of license: Your license to use the app is limited to a non-transferable license to use the app on Apple-branded devices that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

Warranty: In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app.

Product claims: Nanny Nexus LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your use of it, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.

Intellectual property claims: In the event of any third-party claim that the app or your use of it infringes that third party's intellectual property rights, Nanny Nexus LLC, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such claim.

Legal compliance: You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

Developer contact: Questions, complaints, or claims regarding the app should be directed to Nanny Nexus LLC at support@nannynexusapp.com.

Third-party beneficiary: Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If the app is made available through any other authorized app marketplace in the future, the equivalent terms of that marketplace will apply, and the operator of that marketplace will not be liable for the app or its content.

19. Termination

You may delete your account at any time through the app settings or by contacting support@nannynexusapp.com.

We may suspend or terminate your account immediately and without notice if you:

Violate any provision of these Terms, particularly those relating to child safety

Upload or transmit any content that constitutes or appears to constitute CSAM

Engage in conduct harmful to other users, children, or the integrity of the service

Upon termination for a violation of these Terms, we may preserve relevant account data and provide it to law enforcement if applicable. For voluntary account deletion, data is handled as described in Section 11.

20. No Professional Advice

The Service is provided for informational and record-keeping purposes only and does not constitute medical, legal, safety, or childcare advice. Nanny Nexus does not evaluate, verify, or guarantee the accuracy of any information submitted by users. You should not rely on the Service as a substitute for professional judgment or consultation with qualified professionals. All decisions regarding childcare, health, and safety are your sole responsibility.

The milestones feature is informational only. It is based on published developmental checklists and is not a developmental screening, evaluation, assessment, or diagnosis of any child. Milestone information within the app should never be used as a substitute for consultation with a pediatrician or other qualified professional. If you have any concern about a child's development, consult a qualified healthcare provider.

21. Disclaimer of Warranties

Nanny Nexus is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure.

We are not responsible for the actions, conduct, suitability, or fitness of any user, nanny, or family on the platform. We do not endorse, verify, or guarantee any caregiver or family using the platform.

Families are solely responsible for their hiring decisions, including conducting appropriate background checks through qualified third-party providers before employing any caregiver.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Nanny Nexus LLC and its officers, directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, loss of data, loss of goodwill, emotional distress, personal injury, or other intangible losses, arising out of or related to:

Your use of or inability to use the Service

Any content, information, or data stored, shared, or accessed through the Service

Any errors, omissions, or inaccuracies in care logs, health information, or user-submitted content

Any decisions made based on information obtained through the Service, including childcare, medical, or safety-related decisions

The conduct, actions, or omissions of any user, including nannies, parents, or other third parties, whether on or off the platform

Unauthorized access to or alteration of your data, including security breaches

Any interruption, delay, failure, or unavailability of the Service

Any loss, corruption, or deletion of data

The Service is provided for informational and record-keeping purposes only. Nanny Nexus does not provide medical advice, childcare advice, or background checks, and does not verify or endorse any user-submitted content.

In no event shall Nanny Nexus LLC's total cumulative liability for all claims arising out of or related to the Service exceed the greater of: (a) the total amount you paid to Nanny Nexus LLC in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

23. Indemnification

You agree to defend, indemnify, and hold harmless Nanny Nexus LLC and its officers, directors, employees, affiliates, licensors, and agents from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of, or access to, the Service

Your violation of these Terms or any applicable law or regulation

Your User Content, including any content you upload, share, transmit, or store through the Service

Your violation of any rights of any third party, including privacy rights, intellectual property rights, or rights relating to a child or minor

Any information you submit about a child without proper parental or legal authorization

Any disputes, interactions, or arrangements between you and any other user, including between families and caregivers

Any decisions made or actions taken based on information obtained through the Service, including childcare, medical, or safety-related decisions

Your misuse of the Service, including use in a manner not intended or permitted under these Terms

Nanny Nexus LLC reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim.

You may not settle any claim that imposes any obligation, liability, or admission of fault on Nanny Nexus LLC without our prior written consent.

24. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Informal resolution first: Before filing any claim, you agree to first contact us at support@nannynexusapp.com and attempt in good faith to resolve the dispute informally. If the dispute is not resolved within sixty (60) days of your notice, either party may proceed as set forth below.

Binding arbitration: Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted by a single arbitrator, and judgment on the arbitration award may be entered in any court of competent jurisdiction. Arbitration may be conducted remotely by videoconference or, if an in-person hearing is required, in the county where you reside or another mutually agreed location.

Small claims and exceptions: Either party may bring an individual claim in small claims court instead of arbitration, if the claim qualifies. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters relating to intellectual property, unauthorized access to the Service, or child safety.

Class action waiver: You and Nanny Nexus LLC each agree that any dispute will be resolved only on an individual basis and not as a class action, collective action, or representative proceeding. The arbitrator may not consolidate claims of more than one person.

Your right to opt out: You may opt out of this arbitration agreement by emailing support@nannynexusapp.com within thirty (30) days of first accepting these Terms, stating your name, the email associated with your account, and that you wish to opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.

Severability: If any part of this section is found unenforceable, the remainder shall remain in effect, except that if the class action waiver is found unenforceable, this entire arbitration section shall be void.

25. Governing Law and Venue

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

Subject to the arbitration provisions set forth in Section 24, any legal action or proceeding that is permitted to be brought in court shall be brought exclusively in the state or federal courts located within the State of North Carolina, and you hereby consent to the personal jurisdiction and venue of such courts.

You agree that the Service is deemed to be offered and provided from within the State of North Carolina, and that these Terms are entered into in the State of North Carolina, regardless of your location. You further agree that the laws of North Carolina shall apply to your use of the Service regardless of where you reside or access the Service within the United States.

26. Export Controls and International Use

The Service is operated from the United States and is intended for users located in the United States. You agree to comply with all applicable U.S. export control and economic sanctions laws and regulations, including those administered by the U.S. Department of Commerce and the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC).

You may not use, download, or access the Service if you are located in, or a resident or national of, any country or region subject to a comprehensive U.S. Government embargo, or if you are listed on any U.S. Government list of prohibited, sanctioned, or restricted parties. You further agree not to export, re-export, or transfer the app or any related technology in violation of applicable export control laws.

27. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms in the app and updating the "Last Updated" date at the top of this document. For significant changes affecting your privacy rights or data practices, we will provide additional notice, such as an in-app notification or email.

Your continued use of the service after changes take effect constitutes your acceptance of the updated Terms.

28. Contact Us

If you have questions about these Terms, a privacy concern, a data deletion request, or need to report a safety issue, please contact us:

Nanny Nexus LLC

support@nannynexusapp.com