Terms of Service
Last updated: January 2026
Welcome to Nanny Nexus. These Terms of Service ("Terms") govern your use of the Nanny Nexus mobile application and related services operated by Nanny Nexus LLC ("we," "our," or "us"). By using our services, you agree to these Terms.
Acceptance of Terms
By creating an account or using Nanny Nexus, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
Description of Service
Nanny Nexus is a communication and management platform designed to connect families with their in-home childcare providers. Our services include activity logging, photo and video sharing, messaging, calendar management, milestone tracking, and related features.
Nanny Nexus is a tool to facilitate communication. We do not employ nannies or caregivers, and we are not a nanny placement agency. We do not conduct background checks or verify the credentials of any users. The relationship between families and caregivers is solely between those parties.
Account Registration
To use Nanny Nexus, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
- Be at least 18 years of age
You are responsible for all activity that occurs under your account.
Acceptable Use
You agree to use Nanny Nexus only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the service for any illegal or unauthorized purpose
- Upload content that is harmful, abusive, defamatory, or otherwise objectionable
- Attempt to gain unauthorized access to any part of the service
- Interfere with or disrupt the service or servers
- Impersonate any person or entity
- Share your account credentials with others
- Use the service to harass, abuse, or harm another person
User Content
You retain ownership of content you upload to Nanny Nexus, including photos, videos, and messages ("User Content"). By uploading content, you grant us a limited license to store, display, and transmit that content as necessary to provide the service.
You are solely responsible for your User Content. You represent that you have the right to upload any content you share and that your content does not violate any laws or infringe on anyone's rights.
Children's Information
Nanny Nexus is designed to help manage childcare. Parents and guardians are responsible for any information about their children that is entered into the app. By using our service, you represent that you have the legal authority to provide information about the children in your care.
Subscriptions and Payments
Some features of Nanny Nexus require a paid subscription. By subscribing, you agree to pay the applicable fees. Subscriptions automatically renew unless canceled before the renewal date.
You can manage your subscription and cancel at any time through your app store account settings. Refunds are handled according to the policies of the Apple App Store or Google Play Store.
Termination
You may delete your account at any time through the app settings. We may suspend or terminate your account if you violate these Terms or engage in conduct that we determine is harmful to other users or the service.
Upon termination, your right to use the service will immediately cease, and we may delete your data in accordance with our Privacy Policy.
Disclaimer of Warranties
Nanny Nexus is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure.
We are not responsible for the actions, content, or conduct of any users. We do not endorse or guarantee any caregiver or family using the platform.
Limitation of Liability
To the maximum extent permitted by law, Nanny Nexus LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service.
Our total liability for any claims arising from your use of the service shall not exceed the amount you paid to us in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless Nanny Nexus LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the service, your violation of these Terms, or your violation of any rights of another person.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in Mecklenburg County, North Carolina.
Changes to Terms
We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the service after changes are posted constitutes your acceptance of the updated Terms.
Contact Us
If you have any questions about these Terms, please contact us at:
Nanny Nexus LLC
Charlotte, North Carolina
hello@nannynexusapp.com