Privacy Policy
Last updated: January 2026
Nanny Nexus LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Profile information (phone number, address, profile photo)
- Child information (name, date of birth, allergies, medical information, care preferences)
- Activity logs (sleep, meals, diapers, medicine, activities, milestones)
- Photos and videos you upload
- Messages sent through the app
- Calendar events and scheduling information
- Location data (only when location features are enabled)
- Payment information (processed securely through third-party providers)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Connect families with their caregivers
- Enable real-time updates and communication
- Send notifications about activity logs, messages, and calendar events
- Process payments and subscriptions
- Respond to your questions and provide support
- Protect against fraud and unauthorized access
Information Sharing
We share your information only in the following circumstances:
- With connected users: Information is shared between families and their connected nannies as part of the core service functionality.
- With service providers: We work with third-party companies that help us operate our services (such as cloud storage and payment processing).
- For legal reasons: We may disclose information if required by law or to protect the rights and safety of our users.
We do not sell your personal information to third parties.
Children's Privacy
Our app is designed to help caregivers and parents manage childcare. We take children's privacy seriously. Information about children is only accessible to the parents and caregivers within that family's account. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information directly from children under 13.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal information
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, please contact us at hello@nannynexusapp.com.
Location Data
Our app may collect location data to enable location-sharing features between families and nannies. Location tracking is optional and can be enabled or disabled at any time in the app settings. When enabled, location data is only shared with the connected family and is not used for any other purpose.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Nanny Nexus LLC
Charlotte, North Carolina
hello@nannynexusapp.com